How do I know if I have placed my order successfully?
Once your order is placed successfully, you will receive an auto-generated email confirmation with the following details:
- Order Number
- Order Date
- Order Summary
- Shipping Address
You will receive this email within minutes of placing your order online.
Please ensure that the email provided to us is valid.
If you have not received your confirmation email within 10 minutes of placing the order, please check your spam folder.
Can I cancel my order and be refunded?
Yes. Please email your order cancellation request to us at firstname.lastname@example.org as soon as possible. If your order has not been sent out for delivery, we will proceed to cancel the order. If your order has already been sent out for delivery, we will unfortunately not be able to cancel the order.
Refunds would take up to 14 working days to be processed, subjected to your credit card’s billing cycle.
Are the products sold online fresh?
Yes. Our products are produced in small batches here in Singapore in a temperature and humidity controlled facility.
What payment methods do you accept?
We accept both Paypal and credit card payments. We do not accept cash on delivery.
What is the quantity in each bottle?
Each bottle is 150g and made from 9g of Premium Dry Bird's Nest or 75g of rehydrated Premium Snow Hashima.
Where is the bird's nest shipped from?
Right here from our office in Singapore located at #02-2000. 3011 Bedok Industrial Park E, (S)489977
Do I have to pay for shipping?
Shipping is free for certain locations such as Hong Kong. There may be a small fee for other locations which are calculated during checkout.
How long will shipping take?
Delivery will take between 3-7 working days.
Hong Kong 1-3 working days
United States 3-5 working days
Rest of the world 3-7 working days
How do I track my shipment?
All packages are registered and tracking will be available via a code.