Frequently Asked Questions
Quick answers about The Purest Co, the Singapore superfoods and wellness brand: where to buy, shipping, our 90-day money-back guarantee, halal certification, how our products are tested, and how to take them.
Last updated 12 October 2026
- About The Purest Co
- Shipping and delivery
- Money-back guarantee, returns and subscriptions
- Taking our products
- Product FAQs
About The Purest Co
What is The Purest Co?
The Purest Co is a Singapore superfoods and wellness brand. We make daily supplements you can drink or melt, including Collagen Glow Berries, Sicilian Orange Slimming Elixir, Pre+Probiotic Melts and ready-to-drink bird's nest, and we ship from our office at 1008 Toa Payoh North, Singapore.
Is The Purest Co legit?
Yes. The Purest Co is a Singapore wellness brand trusted by over 200,000 customers. Our products are sold at Watsons and Guardian, made by production partners with FDA, HACCP and ISO 22000 certifications, and backed by a 90-day money-back guarantee. Collagen Glow Berries won the Monde Selection Gold Quality Award in 2025.
What are The Purest Co's best-selling products?
The Purest Co's best-sellers are Collagen Glow Berries (6,000mg marine collagen di-peptides per sachet for skin hydration and firmness), Collagen Glow Berries Zero (the 0% sugar version), Sicilian Orange Slimming Elixir (supports fat metabolism, appetite control and gut health), Black Cherry Ceramide Elixir (supports skin hydration and the moisture barrier) and Feminine Care Pre+Probiotic Melts (support vaginal health and freshness).
What awards has The Purest Co won?
The Purest Co's awards include the Monde Selection Gold Quality Award 2025 for Collagen Glow Berries, Daily Vanity's Best Collagen Supplement (DV Team's Faves) 2024 for Collagen Glow Berries, Her World x Guardian Best Skin Supplement 2025 for Snow Tomato Glowjuice, and Her World x Shopee Best Healthy Hair Supplement 2026 for Pomegranate Hair Vitality. We were also named Shopee Brand of the Year in 2025 and 2026.
Where can I buy The Purest Co products in Singapore?
You can buy The Purest Co products on our official website (thepurest.co), at The Purest Co official stores on Shopee SG, Lazada SG and TikTok Shop SG, and at selected Watsons, Guardian and Unity outlets. For genuine products, buy from these official channels and authorised retailers.
Does The Purest Co have a physical store?
Yes. Visit The Purest Co pop-up store at Takashimaya Shopping Centre, Singapore, or find selected products at participating Watsons, Guardian and Unity outlets. Outside Singapore, shop on our official regional websites and verified marketplace stores.
How are The Purest Co products made and tested?
The Purest Co products are made by production partners in Taiwan and Malaysia that hold FDA, HACCP and ISO 22000 certifications. We follow Singapore Food Agency (SFA) regulations and test our batches in Taiwan and Singapore to screen for commonly found medicines, so our products are free from prohibited substances and medical ingredients.
Is The Purest Co halal certified?
Yes. The Purest Co's Collagen Glow Berries, Collagen Glow Berries Mini and Sicilian Orange Slimming Elixir are halal certified by the Taiwan Halal Integrity Development Association. Our Marine Collagen Peptides, Grapefruit & Kombucha Slimming Blend and Hormone Harmony are halal certified by JAKIM (Department of Islamic Development Malaysia).
How do I contact The Purest Co?
WhatsApp The Purest Co at +65 8095 4669 for the fastest reply, typically within 24 hours. You can also email support@thepurest.co (replies within 24 to 48 hours) or chat with us live on our website.
Shipping and delivery
Does The Purest Co offer free shipping in Singapore?
Yes. The Purest Co offers free standard shipping on all orders within Singapore, delivered by SPX in 1 to 3 business days (up to 10 business days during peak seasons and holidays), with a tracking number for every order. Need it faster? Same-day delivery is available for S$15.
Does The Purest Co ship internationally?
Yes. The Purest Co ships to selected countries across Asia and Europe. International shipping costs S$4.95 to S$14.95 and is free on orders over S$250, with delivery in 3 to 7 business days (up to 15 business days during peak seasons). Customers in the USA, Canada, Australia, New Zealand and the Philippines can shop on our regional websites.
Does The Purest Co offer same-day delivery or self-collection?
Yes. The Purest Co offers same-day delivery within Singapore for S$15, and self-collection Monday to Friday, 10am to 4pm. To arrange either, message us on WhatsApp, email or live chat with your order number.
How do I track my order from The Purest Co?
Your order confirmation email from The Purest Co includes a tracking number. Click the tracking link in the email or enter the number on our tracking page; updates appear within 24 to 48 hours of shipping.
Money-back guarantee, returns and subscriptions
Does The Purest Co have a money-back guarantee?
Yes. Every purchase from The Purest Co comes with a 90-day money-back guarantee. If a product isn't right for you within 90 days, you can request a refund to your original payment method or choose store credit. The guarantee covers up to S$400 per customer, and bundle items are assessed individually.
Can I return or exchange a product from The Purest Co?
Yes. You can return or exchange unopened, unused products in their original condition within 15 days of delivery. If an item arrives damaged, defective or incorrect, send us photos and we will make it right, including covering return shipping.
What is The Purest Co Subscribe & Save?
The Purest Co Subscribe & Save delivers your favourite products automatically on the schedule you choose, such as every 4 weeks, with up to 16% off every order. You can skip, pause or update your subscription anytime in your account after a minimum of 2 orders.
Taking our products
Can I take more than one The Purest Co product at the same time?
Yes. The Purest Co products are safe to take together daily. Follow each product's directions, as some are best taken before, during or after meals, and check with your healthcare provider first if you take medication or have a medical condition.
How long do The Purest Co products take to work?
Most The Purest Co products show their best results with 1 to 3 months of daily use, and some customers notice changes sooner. Each product page lists that product's own timeline.
Can I take The Purest Co products during pregnancy or breastfeeding?
Each product page on thepurest.co gives its own guidance for pregnancy and breastfeeding. If you are pregnant or breastfeeding, check with your healthcare provider before starting any supplement.
Which The Purest Co products are made for children?
The Purest Co products made for children are our bird's nest (from 2 years old), Daily Pre+Probiotic Melts Kids (from 4 years old) and Omega-3 Mango Burstlets (from 3 years old). For any other product, check its product page or ask a healthcare professional before giving it to a child.
What is the molecular size of The Purest Co collagen?
The Purest Co's Collagen Glow Berries and Marine Collagen Peptides have an average molecular size of 500 to 3,000 Daltons. Our collagen is broken down by enzymatic hydrolysis into small peptides that are easy for the body to absorb.
What's the difference between Collagen Glow Berries and Marine Collagen Peptides?
Collagen Glow Berries is The Purest Co's ready-to-drink sachet with collagen di-peptides (PO.OG) for superior absorption. Marine Collagen Peptides is our powder made by enzymatic hydrolysis (3kDa) that you mix into any drink, and it is the more budget-friendly option.
Product FAQs
Each product page answers questions about that product: what it does, how and when to take it, how soon results show, allergens and safety.
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Collagen
Collagen Glow Berries, Collagen Glow Berries Zero, Collagen Glow Strawberry Smoothie, Collagen Glow Crème Yogurt, Marine Collagen Peptides, Marine Collagen Peptides Matcha, Bovine Collagen Peptides
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Skin and hair
Black Cherry Ceramide Elixir, Snow Tomato Glowjuice, SkinBright Thins, Skin Glow Pre+Probiotic Melts, Skin Snow Pre+Probiotic Melts, Pomegranate Hair Vitality
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Weight management
Sicilian Orange Slimming Elixir, Sicilian Orange Slimming Elixir Zero, Night Burn Saffron Elixir, Lemon Tea Metabolic Elixir, Grapefruit & Kombucha Slimming Blend, Lemon & Kombucha Slimming Blend, Salted Caramel Slimming Coffee, Lean Burn Pre+Probiotic Melts, Superdetox Kiwi Orange
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Women's health
Hormone Harmony, Herbal Harmony: Meno Rebalance, Cycle Harmony Pre+Probiotic Melts, Feminine Care Pre+Probiotic Melts
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Gut health, immunity and liver
Daily Pre+Probiotic Melts, Immunity Pre+Probiotic Melts, Liver Guard Pre+Probiotic Melts, Supergreens Antioxidant Juice, Daily Supergreens Blend, Ginseng Turmeric Superjuice
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Energy, sleep and active living
Maca Ashwa Powerjuice, Ashwa Lychee Drink, Daily Longevity Blend, Clear Whey Protein Isolate + Collagen, Hydrate+ Electrolyte Hydration Tablets
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Joints, bones and eyes
Collagen Reforge Mango Swirl, Joint Pre+Probiotic Melts, Vitamin D3 + K2 Orange Bursties®, Eye Essentials Lemon Bursties®
- Kids
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Bird's nest
Bird's Nest with Classic Rock Sugar, Bird's Nest with Cave Origin Classic Rock Sugar, Bird's Nest with No Sugar, Bird's Nest with Collagen & Pearl, Bird's Nest with American Ginseng & Rock Sugar, Classic Signature Flavors Bird's Nest
Still have a question?
WhatsApp us at +65 8095 4669 or email support@thepurest.co. For orders, subscriptions and Purest Perks, see the Help Center.
