🔄 Product Returns & Exchange Policy

At The Purest Co, we want you to feel confident and satisfied with your purchase. If you’ve had a change of mind or feel that the product you received isn’t the right fit, we offer a simple return and exchange process.

 📅Return & Exchange Window

Returns and exchanges are accepted within 15 days from the date of delivery for the following cases:

• You’ve changed your mind and no longer want the product
• You received the item but realized it’s not suitable and would like to try another product

📌 Return Criteria

✔ Products must be unopened, unused, and in their original condition

✔ Return request must be made within 15 days of delivery

🔁 How to Return or Exchange

1️⃣ Initiate a Request

Contact our support team through:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

2️⃣ Follow Return Instructions

Our team will guide you through the return or exchange process and share the necessary return instructions.

3️⃣ Return Shipping

We’ll provide you with a return shipping label once your request is confirmed.

4️⃣ Inspection & Processing

After we receive and inspect the item, we’ll process either a refund to your original payment method or send out the replacement product, based on your preference.

💬 Need Help?

We’re here to support you! If you have questions, you may reach out to us through:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

🚚 Return Fee:

• If the return is due to a change of mind, the buyer should shoulder the return shipping fee.
  
  The item must be unopened and in its original condition to be eligible for return.
  
• We cover return shipping for damaged, defective, or incorrect items.

📩 Need Help?

If you have any questions or need further assistance, reach out to our support team via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

Return Confirmation Process

At The Purest Co, we’re committed to making your return experience smooth and hassle-free.

1. 
   Receipt of Returned Item
   📦 Return Confirmation
   Once we receive your returned item, we’ll promptly confirm its receipt and proceed with the next steps.
   
2. 
   Processing Time
   ⏳ How Long Does It Take?
   Returns are typically processed within 3-5 business days after the item reaches us.
   

📩 Need Help?

If you have any questions or need further assistance, reach out to our support team via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

Refund Processing Timeline

📌 1. Receipt of Returned Item:

Once we receive your returned item, we will promptly initiate the refund process.

📌 2. Processing Time:

Refunds are typically processed within 1-3 business days after the returned item is received and inspected.

📌 3. Payment Method & Financial Institution:

The time it takes for the refunded amount to reflect in your account may vary based on your bank or payment provider's processing policies. Some banks may take a few additional days to complete the transaction.

💬 Need assistance? Contact us at:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

💳 Refund Process

• Refunds are processed within 7–10 business days after inspection
• You can choose a refund via your original payment method or store credit

📩 Need Help?

If you have any questions or need further assistance, reach out to our support team via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

⚠️ What to Do:

• Contact our customer service team immediately
• Provide photos for verification
• We will arrange a replacement or full refund at no cost to you

📩 Need Help?

If you have any questions or need further assistance, reach out to our support team via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

Our Commitment to Quality and Satisfaction

At The Purest Co., we take pride in delivering high-quality products and supporting your wellness journey with confidence. To uphold this commitment, we offer a comprehensive 90-Day Money-Back Guarantee on eligible purchases.

Money-Back Guarantee & Store Credit Options

🔄 Not satisfied with your purchase?

If, within 90 days, you feel a product is not suitable for your needs, you may choose between:

✔ Refund – Credited back to your original payment method (subject to Money-Back Guarantee eligibility and review)

✔ Store Credit – Receive credit equal to your approved claim amount for future purchases (counts toward the S$400 lifetime limit)

Money-Back Guarantee Lifetime Claim Limit

Each customer may claim up to S$400 in total across all orders and claims under the same customer/account. Once the lifetime limit reaches S$400, no further Money-Back Guarantee claims can be processed.

This limit allows us to continue providing our products and Money-Back Guarantee support fairly to all customers while helping protect against unintended policy misuse.

Bundle & System Purchases

Products purchased as part of a bundle or system are assessed individually under the Money-Back Guarantee policy. If only certain products are unsuitable, the Money-Back Guarantee may apply only to the affected product(s), rather than automatically to the full bundle or order.

As our products are designed to support different wellness goals and customer preferences, suitability and experience may vary from person to person.

Refund Process

💳 Refund to Original Payment Method

• Once approved, refunds will be processed back to the original payment method.
• Processing times may vary depending on your bank or payment provider. Funds typically appear within 10–20 business days.

🛍 Store Credit Option

If you choose store credit instead of a refund:

• You will receive a voucher equal to your approved claim amount
• Store credit is valid for 3 months from issuance
• Store credit may be used for any product on our website
• One-time use only
• Products purchased using store credit are no longer eligible for Money-Back Guarantee claims
• Money-Back Guarantee no longer applies after store credit issuance or use

Benefits of Store Credit

✅ Flexibility – Use it for any future purchase

✅ Convenience – Apply the credit easily at checkout

✅ Explore More – Try new products or restock your favorites

Review & Approval

All Money-Back Guarantee claims are subject to review and approval. The Purest Co. reserves the right to partially approve, limit, or decline claims in cases involving repeated claims, unusual claim patterns, or suspected policy misuse.

Terms & Conditions

📌 Customers may choose either a refund or store credit under the Money-Back Guarantee policy

📌 Maximum Money-Back Guarantee limit: S$400 total across all orders and claims per customer/account

📌 To initiate a claim, please contact our customer support team via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

📌 Please confirm whether any purchased products are still in your possession when submitting a claim request

At The Purest Co., your satisfaction remains our priority. Shop confidently knowing we’re committed to supporting you fairly and responsibly throughout your wellness journey 💛

💯 Our Commitment to Your Satisfaction

At The Purest Co, your satisfaction is our top priority! With our 90-day Money Back Guarantee, you can reach out to us anytime—even if you've finished your supply.

If you're not completely happy with your experience, our team is here to listen and assist. We kindly ask for fair use of this policy to ensure we can continue providing the best support for all our valued customers.

For assistance, contact us via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669 

Refund Processing Timeline

📌 1. Receipt of Returned Item:

Once we receive your returned item, we will promptly initiate the refund process.

📌 2. Processing Time:

Refunds are typically processed within 1-3 business days after the returned item is received and inspected.

📌 3. Payment Method & Financial Institution:

The time it takes for the refunded amount to reflect in your account may vary based on your bank or payment provider's processing policies. Some banks may take a few additional days to complete the transaction.

💬 Need assistance? Contact us via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

Refund Eligibility & Deadline

📌 1. Within 90 Days:

Refund requests must be submitted within 90 days of the original purchase date to qualify for processing.

📌 2. Deadline Acknowledgment:

Requests made beyond the 90-day period may not be eligible for a refund.

💬 For any refund inquiries, feel free to contact us via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

Steps to Take If You Haven’t Received a Refund

📌 1. Check Your Bank Account:

Review your bank account to verify if the refund has been processed. Some banks may take several business days to reflect the transaction.

📌 2. Contact Your Credit Card Company:

If you used a credit card, reach out to your provider for details on pending refunds or transactions.

📌 3. Allow for Processing Time:

Refund processing times vary based on your payment method and financial institution. Please allow sufficient time for the refund to be posted before taking further action.

📌 4. Reach Out to Us:

If you have completed these steps and still haven’t received your refund, contact us via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

📝 Important Note:

For orders or subscription renewals canceled within an hour of placement, the transaction may appear as a reversal on your statement, meaning the payment is returned immediately and no charge is reflected. Please check your bank statement history for confirmation.

The Purest Co. store credit is a digital voucher offered as an alternative to a refund when customers return a product or request a refund under the 90-day money-back guarantee. Instead of receiving a cash refund, customers receive store credit for the full value of their original purchase, which can be used for future orders.

Key Details of Store Credit:

📌 Voucher Value: Store credit is issued for the full amount of the original purchase.

📌 Validity: The credit must be used within 3 months from the issuance date.

📌 One-Time Use: Store credit can be applied to any product on The Purest Co. website and is valid for a single transaction.

📌 No Further Refunds: Once store credit is issued, the 90-day money-back guarantee no longer applies to that transaction.

The store credit provides flexibility and convenience, allowing customers to explore other products from The Purest Co. However, it is important to note that once store credit is used, it cannot be refunded.

Accepted Payment Methods

At The Purest Co., we offer a variety of payment options for a seamless and secure shopping experience. Currently, we accept the following payment methods:

✔ Credit/Debit Cards – Visa, Mastercard, and other major credit/debit cards

✔ PayPal – Secure and convenient online payments

✔ PayNow – Fast and easy local transactions (Singapore)

✔ Atome – Buy now, pay later with installment options

For any payment-related inquiries, feel free to contact us via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

Retail Availability in Singapore

For our Singapore customers, selected products from The Purest Co. are available at Watsons, Guardian and Unity outlets.

Watsons

To check stock availability:

1️⃣ Visit the Watsons website

2️⃣ Search for our product

3️⃣ Click on "Stock in Store" to see which locations have it available.

Guardian

The following products are available at selected

Guardian stores:

✔ Collagen Glow Berries✔ Sicilian Orange Slimming Elixir✔ Marine Collagen Peptides✔ Snow Tomato Glowjuice✔ Daily Pre+Probiotic Melts

📍 Guardian Store Locations:

• Kembangan MRT
• Siglap Village
• UE Square
• White Sands Mall
• Yew Tee MRT
• Westgate
• Kallang Leisure Park
• Ang Mo Kio Hub
• Bedok Mall
• Bishan Blk 512
• Jurong Point
• Northpoint
• Paragon
• Suntec City (New)
• Toa Payoh Blk 190
• The Woodleigh Mall

International Customers

For our international customers, our products are only available online, and we do not have physical stores or distributors in your region.

Important:

Product availability varies by outlet.

Not all products are available at every location.

Customers are encouraged to check stock availability before visiting.

Pop-Up Store

The Purest Co. currently operates a pop-up store at Takashimaya Shopping Centre, Singapore.

Please note:

The Takashimaya pop-up store is not a permanent retail location.

Operating dates, location, business hours, and availability may change or be discontinued without prior notice.

Customers are encouraged to check with our Customer Support or official channels for the latest updates before visiting.

For any inquiries, feel free to contact us at via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

Troubleshooting Order Placement Issues

Encountering an error while placing an order can be frustrating, but here are steps you can take to resolve it:

1. Refresh Your Browser

🔄 Simply refresh your browser and try placing the order again. Temporary glitches can often be fixed this way.

2. Clear History & Cache

🧹 If refreshing doesn’t work, clear your browser’s history and cache, then attempt to place the order again.

3. Use Incognito Mode

🕵️‍♂️ Open a new incognito or private browsing window and retry the checkout process. This helps bypass potential browser extension conflicts or cache-related issues.

4. Contact Customer Support

📩 If you're still experiencing issues, our support team is ready to assist!

For any inquiries, feel free to contact us at via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

We’ll work with you to troubleshoot the issue and ensure your order is successfully placed.

Need to Change Your Shipping Address?

If you need to update your shipping address after placing an order, please contact us as soon as possible:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

We’ll do our best to update your address, but please note that changes cannot be guaranteed once the order has been processed for shipping. 🚚

🎉 Welcome to The Purest Co. Family!🎉

As a first-time customer, we’re excited to offer you a $10 discount on your first purchase! 🎁

How to Claim Your Discount:

✔️ Subscribe to our newsletter

✔️ Receive an email with your discount code

✔️ Apply the code at checkout & enjoy your savings!

📩 Plus, our newsletter keeps you updated on new products, promotions, and exclusive offers!

💬 Need Assistance?

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

💡 Note: Discount codes cannot be combined with existing promotions or subscription plans.

Stay Updated & Enjoy Exclusive Savings!

📩 Keep an eye on your inbox! Our newsletter is the best way to stay informed about our latest promotions, product launches, and exclusive deals.

🎉 Refer a Friend & Get Rewarded! Share the love—refer a friend and receive a S$10 voucher as our way of saying thanks!

💰 Save More with Subscribe & Save! Enjoy up to 16% off when you subscribe to our products, ensuring you never run out of your favorites.

🚨 Please note that discount codes cannot be combined with current promotions or subscription plans.

💳 Flexible Payments with Atome!

We've partnered with Atome to bring you a hassle-free payment option. Now, you can split your one-time purchases into three easy installments—making it even more convenient to shop with us!

🛒 How to Use Atome:

Simply select Atome as your payment method at checkout and enjoy the flexibility of spreading your payments over time.

⚠️ Please Note: Atome installment payments are not available for recurring Subscribe & Save orders.

Introducing Subscribe & Save!

Never run out of your favorite The Purest Co products again! With Subscribe & Save, you can enjoy:

✅ Automatic Deliveries – Set your schedule, and we’ll take care of the rest.

✅ Exclusive Savings – Get up to 16% off all subscription orders.

✅ Total Flexibility – Skip, pause, or cancel anytime through your account.

✅ Easy Management – Update your address, payment method, or items anytime.

🚨 Important Note: Discount codes and promotions (such as Gift with Purchase) cannot be applied to subscription orders. If you’d like to use a discount code, we recommend placing a one-time order instead.

Stay stocked up, save more, and enjoy the convenience!

Unlock Savings with Our Subscription Plan!

Love our products? Get the best value with our Subscribe & Save plan! Enjoy regular deliveries, exclusive discounts, and a hassle-free experience.

📦 Seamless Delivery Schedule:

🚀 Your first order ships within 1-3 business days.

📅 Future deliveries follow your chosen frequency (e.g., every 4 weeks).

🔄 Orders auto-renew so you never run out!

⚠️ Important Subscription Policy:

Our subscription plan requires a minimum commitment of 2 cycles/orders before cancellation. This ensures you receive the best savings while keeping the system fair for all subscribers.

Enjoy effortless replenishment and savings today!

🛍️ Commitment-Free Subscription

1️⃣ No Long-Term Commitment:

🚫 You can cancel anytime after your second order—no hidden fees, no hassle!

2️⃣ Billing Cycle:

💳 Your billing cycle begins on the day you subscribe by entering your payment details. A credit or debit card is required.

3️⃣ Automatic Renewal:

🔄 Your subscription renews automatically based on your chosen interval. As long as your billing info is valid and your subscription remains active, we’ll continue delivering your favorite products!

Secure Payments

Your security is our top priority! ✅

🔹 SSL Encryption – Our website is protected with SSL encryption, ensuring that your personal and payment information remains secure.

🔹 No Sensitive Data Stored – We do not store your credit card details.

🔹 Stripe & PayPal – All transactions are securely processed through Stripe and PayPal, both of which adhere to the highest security standards in the payments industry.

Shop with confidence knowing your data is protected! 🛡️✨

🔗 Instant Access with a Magic Link!

No passwords? No problem! Simply enter your email, and we'll send a magic link straight to your inbox. Click the link, and you're instantly signed in—quick, easy, and secure!

✅ Manage Your Subscription Instantly

With instant access, you can effortlessly update, pause, or cancel your subscription anytime.

Enjoy a hassle-free login experience with just one click! 🚀

1️⃣ How to Cancel Your Subscription

Steps:

1. Log in to your account on our website.
2. Go to the “Subscription” section.
3. Select the subscription you want to cancel.
4. Scroll down the page until you see the “Cancel Subscription” button.
5. Click “Cancel” and follow the prompts to confirm.

2️⃣ How to Pause or Skip a Subscription Order

Steps:

1. Log in to your account on our website.
2. Navigate to the “Subscription” page.
3. Select the subscription you want to adjust.
4. Choose from the available options to fit your needs:
   
   “Order Now” – Process your next order immediately
   “Skip Order” – Skip the upcoming scheduled shipment
   “Reschedule” – Select a new date for your next order
   “Delay” – Push your entire subscription forward by a few days or weeks

3️⃣ How to Change Your Subscription Frequency

Steps:

1. Log in to your account on our website.
2. Go to the “Subscription” section.
3. Select your active subscription.
4. Look for the “Subscription Plan” option.
5. From there, you can change the delivery frequency (e.g., weekly, monthly, etc.).
6. Save your changes.

4️⃣ How to Update Your Payment Method

Steps:

1. Log in to your account.
2. Click on the “Subscription”.
3. Select your current subscription.
4. Find the payment to update or change.
5. Enter your new card details and save.

5️⃣ How to Add or Remove Items from Your Subscription

Steps:

1. Log in to your account.
2. Go to “Subscription”.
3. Choose the subscription you'd like to change.
4. You’ll find options to add new items or remove/swap existing ones from your recurring order.
5. Save your updated subscription.

6️⃣ How to Reactivate a Cancelled Subscription

Steps:

1. Log in to your account.
2. Go to the “Subscription” section.
3. You should see your inactive or cancelled subscription listed.
4. Click “Reactivate” to restart it.

7️⃣ How to Apply a Redeemed Perks Voucher to Your Subscription

Steps:

1. Log in to your account.
2. Copy your redeemed Perks voucher code from your rewards or loyalty program.
3. Go to the “Subscription” section.
4. Select the subscription you'd like to apply the code to.
5. Find the field labeled “Discount Code”.
6. Paste your voucher code and click Apply.

Still Need Help?

Our friendly Customer Experience team is just a click away! 💬

Whether you need to tweak a small detail or want step-by-step guidance, we’re here for you every step of the way.

Reach out to us anytime via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

Your wellness journey is important to us, and we’re always ready to help. 💛

Sometimes subscription payments don’t go through — don’t worry, it’s usually easy to fix. Follow the steps below to get your subscription back on track.

✅ Common reasons a payment may fail

• Card expired or replaced
• Insufficient balance
• Bank temporarily declined the charge
• Billing details need to be updated

🧭 Step-by-step: Fix your subscription payment

Step 1 — Log in to your account

Log in using the email linked to your subscription and go to the “Subscription” section.

Step 2 — Select your active subscription

Click on the subscription showing a payment issue or failed payment status.

📸 (Insert screenshot: Subscription list with status)

Step 3 — Update your payment details

Go to Payment Method / Billing Details, click Edit, and add or replace your card.

Step 4 — Save & retry

Once updated, the system will automatically retry the payment.

You’ll see a confirmation on screen and may also receive an email update.

💡 Helpful tips

• Subscription renewals are automatic based on your selected delivery schedule.
• Charges may appear as “Purest Co” or “Stripe” on your bank statement.
• Updating your card usually fixes the issue immediately — no need to place a new order.

❓ Still having trouble?

If your payment keeps failing after updating your details, please contact us via chat and share:

• Amount charged (or attempted)
• Date of charge
• Screenshot of the bank message (no card details)

We’re happy to help! 😊

Reach out to us anytime via:

• Email: support@thepurest.co
• Live Chat: Available on our website
• WhatsApp: +65 8095 4669

🔬 Ensuring Highest Quality Standards

✅ Certified Manufacturing

Our production partners in Taiwan and Malaysia hold prestigious certifications, including FDA, HACCP, and ISO22000, ensuring strict quality control.

✅ Regulatory Compliance

We adhere to the Singapore Food Agency (SFA) regulations, guaranteeing our products meet all required safety and quality standards before reaching you.

✅ Supplementary Testing for Safety

Beyond regulatory compliance, we conduct additional testing in Taiwan and Singapore to screen for commonly found medicines and ensure our products are free from prohibited substances or medical ingredients.

✅ Commitment to Excellence

We are dedicated to delivering safe, high-quality products, continuously striving for excellence to ensure your satisfaction and well-being.

Yes! Several Purest Co products are Halal certified by recognized Islamic certification authorities.

Please note: Halal certification may vary depending on the product formulation or manufacturing batch. If you have any questions about a specific product, please contact our Customer Experience team.

✅ Halal-Certified Products

Boosters

• Collagen Glow Berries
• Collagen Glow Berries Mini
• Sicilian Orange Slimming Elixir
  

Powders

• Marine Collagen Peptides
• Grapefruit Kombucha Slim Boost
• Hormone Harmony
  

These products are officially Halal certified, even if the current packaging does not yet display the Halal certification logo.

⏳ Products Currently Undergoing Halal Transition

The following products are not currently Halal certified as their existing formulation contains ethanol:

• Feminine Care Probiotic Melts
• Daily Probiotic Melts
  

We have already reformulated these products to remove ethanol, and the new Halal-certified versions are currently in production. Once they arrive and are officially confirmed, we will update this page accordingly.

Halal Certification Authorities

Our products have been certified by the following recognized organizations:

Taiwan Halal Integrity Development Association

Certified:

• Collagen Glow Berries
• Collagen Glow Berries Mini
• Sicilian Orange Slimming Elixir
  

Upcoming certified products:

• Feminine Care Probiotic Melts (Halal Version)
• Daily Probiotic Melts (Halal Version)
  

Department of Islamic Development Malaysia (JAKIM)

Certified:

• Marine Collagen Peptides
• Grapefruit Kombucha Slim Boost
• Hormone Harmony
  

Frequently Asked Questions

The packaging doesn't show a Halal logo. Is the product still Halal certified?

Yes. Some certified products may not yet have updated packaging displaying the Halal logo. The products listed above are Halal certified even if the logo is not currently printed on the packaging.

Will more products become Halal certified?

Yes! We are continuously working to expand our Halal-certified product range. As new certifications are approved, we'll update this Help Center article with the latest information.

Why We Use PharmaGABA

✔ Naturally Fermented & Backed by Science:

PharmaGABA is a naturally derived form of GABA that undergoes fermentation from monosodium glutamate. This selection is based on extensive scientific research and analysis. Learn more at pharmagaba.com.

✔ Sourced from Trusted Suppliers:

We ensure the highest quality and safety standards by sourcing PharmaGABA only from reputable and trustworthy suppliers.

⚠️Consumption Advisory:

While safe for most individuals, PharmaGABA is not recommended for:

• ❌ Children
• ❌ Pregnant women
• ❌ Nursing mothers

Your health and safety are our top priorities. We remain committed to delivering premium, research-backed products that you can trust.

Understanding Indigestible Maltodextrin in Sicilian Orange Slimming Elixir

Unlike regular maltodextrin, indigestible maltodextrin (also known as resistant maltodextrin or soluble dietary fiber) remains intact through digestion and offers multiple health benefits.

✔ Supports Gut Health 🦠

• Acts as a prebiotic, promoting the growth of beneficial gut bacteria.

✔ Low Glycemic Impact 📉

• Since it's not broken down in the small intestine, it doesn’t cause insulin spikes.

✔ Fewer Calories 🔥

• Contains fewer calories compared to regular maltodextrin, making it a better choice for weight management.

Indigestible maltodextrin aids digestion, supports a healthy gut, and contributes to overall wellness.

Sucralose in Our Products – Safe & Minimal Use

✔ FDA Approved & Safe ✅

• The U.S. Food and Drug Administration (FDA) has set a safe daily intake limit of 5 mg per kg of body weight.
• Example: A 50 kg (110 lbs) adult can safely consume up to 250 mg of sucralose per day.

✔ Minimal Sucralose Content in Our Products 🔍

• Collagen Glow Berries contains just 4.5 mg per serving—far below the daily limit.
• We prioritize natural fruit sweetness while keeping total sugar content low.

✔ Personalized Advice Recommended 💡

• If you have specific health concerns regarding artificial sweeteners, we recommend consulting your healthcare provider.

We ensure that our products remain within safe consumption levels while maintaining great taste!

Fructose in Our Products – Safe & Balanced Use

✔ A Natural Sweetener 🍎

• Fructose is naturally found in fruits and enhances the flavor of our products.

✔ Safe When Consumed in Moderation ✅

• Our products contain carefully measured amounts of fructose to stay within safe dietary guidelines.

✔ Products Containing Fructose 🏷

• Skin Glow Pre+Probiotic Melts
• Daily Pre+Probiotic Melts
• Ginseng Turmeric Superjuice

✔ Considerations for Certain Health Conditions ⚠️

• Some individuals with fructose intolerance or sensitivities may experience digestive discomfort.
• If you have diabetes or other health concerns, we recommend consulting your healthcare provider before consumption.

We prioritize safe ingredient levels while ensuring great taste and quality in every product!

Collagen Peptides – Optimized for Absorption

✔ Small Molecular Size for Better Absorption 💡

• Our Collagen Glow Berries and Marine Collagen Peptides have an average molecular size between 500 – 3000 Daltons.

✔ Enzymatic Hydrolysis for Enhanced Effectiveness 🧪

• This advanced process breaks down collagen into smaller peptides, making it easier for the body to absorb and utilize.

Our collagen peptides are carefully processed to maximize their benefits for skin, hair, and joint health!

The following products are suitable for a vegan lifestyle and do not contain animal-derived ingredients:

Elixirs & Drinks

• Sicilian Orange Slimming Elixir
• Grapefruit & Kombucha Slimming Blend
• Lemon & Kombucha Slimming Blend
• Night Burn Saffron Elixir
• Ashwa Lychee Drink
• Maca Ashwa Powerjuice
• Ginseng Turmeric Superjuice
• Supergreens Antioxidant Juice
  

Powders

• Herbal Harmony
• Hormone Harmony
• Daily Supergreens Blend (Daily Greens)
  

Tablets & Supplements

• Hydrate+ Electrolyte Hydration Tablets
• Daily Bone+ Drops
• Omega-3 Mango Burstlets
  

Oral Thin Strips

• Skin Bright Thins
  

❌ Not Vegan Products

The following products contain animal-derived ingredients such as marine collagen, fish, milk, chicken collagen, probiotics/postbiotics, or other animal-derived ingredients:

Beauty & Collagen

• Collagen Glow Berries
• Collagen Glow Berries Mini
• Collagen Glow Berries Zero
• Collagen Glow Sakura
• Collagen Glow Strawberry Smoothie
• Collagen Glow Crème Yogurt
• Marine Collagen Peptides – Peach & Cherry Blossom
• Marine Collagen Peptides – Matcha
• Purest Collagen Lemon
• Pomegranate Hair Vitality
• Snow Tomato Glowjuice
• Black Cherry Ceramide Elixir
• Collagen Reforge Mango Swirl
• Clear Whey Protein Isolate + Collagen

Weight Management

• Salted Caramel Slimming Coffee
• Sicilian Orange Slimming Elixir Zero

Pre+Probiotic Melts

• Daily Pre+Probiotic Melts
• Feminine Care Pre+Probiotic Melts
• Skin Glow Pre+Probiotic Melts
• Lean Burn Pre+Probiotic Melts
• Cycle Harmony Pre+Probiotic Melts
• Skin Snow Pre+Probiotic Melts
• Immunity Pre+Probiotic Melts
• Joint Support Pre+Probiotic Melts
  

Bird's Nest Series

• All Bird's Nest products
  

Kids

• Daily Pre+Probiotic Melts Kids

For the best results, we recommend consuming the product regularly for 1 to 3 months.

✨ Individual results may vary—some customers notice improvements earlier, while others may require more time for visible changes.

💡 Consistency is key to achieving the desired benefits!

Yes! Our products are safe to be consumed together on a daily basis.

📌 However, please follow the recommended consumption directions—some products are best taken before, during, or after meals for optimal benefits.

Yes! You can generally take Purest Co products alongside your existing supplements if you follow these guidelines:

🔍 Check for Compatibility – Be mindful of overlapping ingredients or potential allergens.

⚕️ Health Conditions & Medications – If you have any medical conditions or take medications, consult your healthcare provider to ensure there are no interactions.

💡 Best Pairings – Some products work well together! For example, Collagen Glow Berries + Snow Tomato Glowjuice for enhanced skin benefits.

📅 Follow Recommended Timings – Take each product at the suggested time for optimal absorption.

❓ When in Doubt? – Always check with your doctor if you’re unsure.

🔍 Check for Compatibility – Be mindful of overlapping ingredients or potential allergens.

⚕️ Health Conditions & Medications – If you have any medical conditions or take medications, consult your healthcare provider to ensure there are no interactions.

💡 Best Pairings – Some products work well together! For example, Collagen Glow Berries + Snow Tomato Glowjuice for enhanced skin benefits.

📅 Follow Recommended Timings – Take each product at the suggested time for optimal absorption.

❓ When in Doubt? – Always check with your doctor if you’re unsure.

✅ Safe for Pregnancy & Breastfeeding

Our Bird’s Nest and Snow Hashima are safe to consume during pregnancy and breastfeeding. However, we recommend consuming them in moderation, preferably starting from the second trimester.

⚠️ SuperBoosters & Essentials

While our ingredients undergo rigorous lab testing and are generally considered safe, we advise pregnant and breastfeeding women to consult their healthcare provider before taking any supplements or making dietary changes.

💙 Your Health & Safety Come First

We prioritize your well-being and want to ensure you make the best choices for yourself and your baby! Always consult a medical professional if you have any concerns.

✅ Specifically Formulated for Children

1. Bird's Nest Products (2+ years old)

• Supports respiratory health and overall wellness.
  
• Recommended dosage: 1 tablespoon daily.
  

2. Daily Pre+Probiotic Melts Kids (4+ years old)

• Supports gut health, digestion, and immunity.
  
• Specially formulated for children.
  

3. Omega-3 Mango Burstlets (3+ years old)

• Supports brain development, eye health, heart health, and cognitive function with plant-based Omega-3 (EPA & DHA).
  
• Recommended dosage:
  
  Ages 3–12: 1–2 Burstlets per day (150–300mg DHA)
  
  Ages 12 and above: 3 Burstlets per day (450mg DHA + 150mg EPA)
  

⚠️ Primarily Formulated for Adults

The following products are designed for adults based on their formulation, ingredient concentration, or intended health benefits. If considering these products for children, please consult a healthcare professional before use.

Beauty & Skin Health

• Black Cherry Ceramide Elixir
  
• Collagen Glow Berries
  
• Collagen Glow Berries Zero
  
• Collagen Glow Crème Yogurt
  
• Collagen Glow Strawberry Smoothie
  
• Purest Collagen Lemon
  
• Marine Collagen Peptides (Peach & Cherry Blossom)
  
• Marine Collagen Peptides (Matcha)
  
• Snow Tomato Glowjuice
  
• Skin Glow Pre+Probiotic Melts
  
• Skin Bright Thins
  

Hair, Bone & Joint Health

• Pomegranate Hair Vitality
  
• Daily Bone+ Drops
  
• Collagen Reforge Mango Swirl
  
• Joint Support Pre+Probiotic Melts
  

Weight Management & Metabolism

• Sicilian Orange Slimming Elixir
  
• Sicilian Orange Slimming Elixir Zero
  
• Grapefruit & Kombucha Slimming Blend
  
• Lemon & Kombucha Slimming Blend
  
• Salted Caramel Slimming Coffee
  
• Night Burn Saffron Elixir
  
• Lean Burn Pre+Probiotic Melts
  

Hormonal Health

• Herbal Harmony (Menopause Support)
  
• Hormone Harmony (PCOS Support)
  
• Cycle Harmony Pre+Probiotic Melts
  
• Feminine Care Pre+Probiotic Melts
  

Energy, Nutrition & Wellness

• Supergreens Antioxidant Juice
  
• Daily Supergreens Blend (Daily Greens)
  
• Ginseng Turmeric Superjuice
  
• Ashwa Lychee Drink
  
• Maca Ashwa Powerjuice
  
• Hydrate+ Electrolyte Hydration Tablets
  
• Daily Pre+Probiotic Melts
  
• Immunity Pre+Probiotic Melts
  

Sports & Performance

• Clear Whey Protein Isolate + Collagen
  

Note: Unless specifically stated (such as our Kids range), Purest Co products are formulated for adults. If you are considering giving an adult product to a child, we recommend consulting a healthcare professional before use.

✨ Collagen Absorption & Benefits ✨

💖Collagen Glow products

– Contains collagen dipeptides (PO.OG) for superior absorption and enhanced transfer into the bloodstream.

💙Marine Collagen Peptides – Undergoes a standard enzymatic hydrolysis process (3kDa) for

effective absorption, offering a budget-friendly option without compromising quality.

While alcohol isn’t strictly restricted, minimizing consumption can help you achieve the best possible results from your supplements. 💊✨ 

👀 Eye Health Support 👀

For children and those working long hours on gadgets, maintaining good eye health is essential. Pairing Supergreens Antioxidant Juice with a nutrient-rich diet is a practical approach. 🥦🥕✨

✅ Supergreens Antioxidant Juice provides antioxidants, Vitamin C, and flavonoids from a blend of 33 fermented fruits and vegetables, helping to combat oxidative stress and support eye health.

✅ Boost your intake with foods or supplements high in Vitamin A, lutein, and zeaxanthin—found in leafy greens, carrots, and eggs. 🥬🥚

This powerful combination helps maintain eye function, reduce strain, and promote overall eye health, making it an ideal solution for those exposed to screens daily. 📱💻✨

✅ Lactose Content 🥛

Our melts contain no more than 1g per sachet, with lactose levels approximately 16 times lower than in a standard glass of milk—making it negligible for most individuals with lactose intolerance.

👉 Tip: If you have lactose sensitivity, start with half a sachet and gradually increase to a full sachet if well tolerated.

✅ Religious Considerations 🕌

While some of our products are not halal-certified, we ensure that all ingredients are free from porcine-derived components.

🔹 The ethanol listed in the ingredient list is only used for dehydration during production and leaves little to no traces in the final product. ✨

🌟 Purest Perks Loyalty Program – Shop, Earn & Be Rewarded! 🎉

At Purest Co., we believe your loyalty deserves VIP treatment! That’s why we've introduced the Purest Perks program—where shopping gets more rewarding than ever.

💡 How It Works

✅ Step 1: Sign Up & Get Rewarded

Join the Purest Perks program, and we’ll welcome you with 50 points—just for signing up! 🎁

✅ Step 2: Earn Points on Every Purchase

Each order earns you points, bringing you closer to exciting rewards and VIP perks.

✅ Step 3: Redeem for Exclusive Benefits

Use your points for discounts, perks, and vouchers—tailored just for you! 💖

🎯 Ways to Earn Points

✔ Sign Up: +50 points

✔ Follow us on TikTok: +50 points

✔ Follow us on Instagram: +50 points

✔ Place an Order: +10 points for every $1 spent 🛍️

✔ Celebrate a Birthday: +200 points 🎂

✔ Post a Product Review: +400 points ✨

✔ Complete a Referral: +2,000 points per referral 💌

✔ Start a Subscription: +1,800 points

🎁 How to Redeem Your Points

🔹 One-Time Purchase Discounts

💵 $10 OFF → 2,000 points

💵 $30 OFF → 5,000 points

💵 $50 OFF → 7,500 points

💵 $75 OFF → 10,000 points

🔹 Subscription Order Discounts

🔖 $20 OFF → 5,000 points

🔖 $40 OFF → 7,500 points

🔖 $60 OFF → 10,000 points

🔑 How to Redeem Your Rewards

1️⃣ Pick Your Reward – Log in to your Purest Co. account & choose from available rewards.

2️⃣ Get Your Unique Code – A discount code will be generated for you.

3️⃣ Apply at Checkout – Enter the code during checkout & enjoy your discount! 🎉

👑 VIP Membership Tiers – Unlock More Perks!

💎 VIP Tier 1: Bronze

✨ Points Earned: 10 points per $1 spent

🎟️ Eligibility: Automatic enrollment upon sign-up!

🥈 VIP Tier 2: Silver

✨ Points Earned: 15 points per $1 spent

🎟️ Eligibility: Spend $500 to unlock Silver Membership!

🥇 VIP Tier 3: Gold

✨ Points Earned: 20 points per $1 spent

🎟️ Eligibility: Spend $1,000 to reach Gold Membership!

✨ Ready to start earning rewards? Sign up now and enjoy exclusive perks with every purchase! 🚀💕

Step 1: Go to the Loyalty Program Section

Scroll to the bottom of the homepage and look for “Loyalty Program & Rewards.”

Click on "View My Rewards Account".

Step 2: View Your Points Balance

Once the rewards popup opens, you'll see your total points balance at the top.

Step 3: Navigate the Menu Options

There are 3 main tabs:

• Rewards – View your redeemed and available rewards
• Ways to earn – See how to accumulate points
• Ways to redeem – See what your points can be used for

Step 4: View Redemption Options

Click on “Ways to redeem” to see rewards like:

• $10 OFF for 2,000 points
  
• $30 OFF for 5,000 points
  Tap “REDEEM” on the option you want.
  

Step 5: View Earning Opportunities

Tap “Ways to earn” to find actions like:

• Completing reviews
• Starting a subscription
• Celebrating birthdays

Step 6: View Redeemed Rewards

Under the “Rewards” section, you’ll see what rewards you’ve already redeemed.

Step 7: Apply Redeemed Rewards

When you tap on a redeemed reward, a discount code is shown.

Click “Apply Code” to use it on your next order.

Simply sign up for our Purest Perks Loyalty Program and start earning points right away!🎉💖

✨ Earn points with every purchase and through fun activities like following us on social media, celebrating your birthday, or referring friends!🎁🎉

🏆 Your membership tier is based on your total spending! As you move through Bronze, Silver, and Gold, you’ll earn more points per dollar spent💰 and unlock even better rewards!🎁✨

⚠️ Points and rewards are non-transferable. Each account earns points individually, and they cannot be combined or transferred between accounts. 🚫🔄

🎁 One Reward Per Transaction! You can redeem one reward per purchase, so be sure to choose the best one to maximize your savings! 💰✨

Yes! 🕰️ Points expire after one year, while specific reward codes may have shorter expiration periods. Be sure to check your account to stay updated on your available perks! 🎁✨

Once a reward is redeemed, it cannot be exchanged or refunded, so be sure to choose wisely before confirming your selection! 🎁✅ 

Yes! You can earn points on most purchases, including discounted items. However, some exclusions may apply. Be sure to check your account for eligible items! 💰✨ 

Points are typically added within 48 hours of completing your purchase. If there's a delay, please reach out to our support team or chat with us live for assistance! 💬🔍

Yes! 🎉 We offer exclusive discounts for subscription orders, allowing you to redeem points and save on your recurring purchases. 📦✨ 

Your tier status is based on lifetime spending, not your points balance. 💳✨ As long as you meet the spending threshold for a tier, your status remains intact, even if you redeem your points! 🎉

💡 Important Refund Policy Notice 💡

If you request a refund under our Money Back Guarantee program, the loyalty points earned from that transaction will be deducted/revoked from your account once the refund is processed. 🔄❌

Have questions or need assistance? Reach out to our support team via live chat or email📩. We're happy to help you make the most of your Purest Perks experience! 🎉 

Overview

As of May 14, 2026 - We’re upgrading our customer account login experience to provide a smoother and more secure way to access your account ✨ Some customers may notice a new login method when accessing their account on The Purest Co website.

What Changed?

Previous Login Method

Previously, customers logged in using:-

• Email address
• Password

New Login Method

Customers will now log in using:-

• Email address only
• 6-digit verification code sent via email

Note: No password is required with the new login experience 😊

Why Did This Change?

This update is part of Shopify’s newer customer account system designed to:-

• Improve account security
• Reduce password-related login issues
• Create a smoother login experience

Will This Affect My Orders or Subscription?

No worries 💛 This update will NOT affect:-

• Existing subscriptions
• Upcoming subscription renewals
• Order history
• Rewards or loyalty points
• Saved account information

Customers can continue using their existing email address to access their account.

Frequently Asked Questions

Do I still need a password?

No. Customers now log in using a 6-digit verification code sent to their email.

Do I need to create a new account?

No 😊 You can continue using your existing email address.

Will my subscription be affected?

No. Existing subscriptions and orders remain unchanged.

Is this secure?

Yes. The updated login system is designed to improve account security.

Need Help Logging In?

Please refer to our:

>> “How to Log In & Troubleshooting” guide

for step-by-step login instructions and troubleshooting support.